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This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
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Becoming a customer-centric organization that fosters innovation and collaboration requires a new way of thinking and operating. Companies equipped with the tools and vision to embrace that change today will be positioned for greatness. Find out how to develop a collaborative business by reading this resource now.
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This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.
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The benefits of Agile methods are becoming more obvious and compelling. While the most popular practices were developed and proven in small team environments, the interest and need for using Agile in the enterprise is growing rapidly...
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The following white paper explores the top 5 productivity inducing hacks using Dropbox for business. Learn how to make recurring meeting productive, how to eliminate the need for FTP and more.
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This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
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High definition (HD) video conferencing provides new voice, content sharing and cost-effective communication capabilities. Learn the vendor requirements for implementing HD video conferencing to help avoid the potential pitfalls of this new tec...
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Need a quick win that will push your business ahead and cut costs? Learn 6 ways that Oracle Beehive, the only unified collaboration system built for the enterprise, can reduce your hard dollar costs, boost information worker productivity and extend the value of your existing IT investments.
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This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
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This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
