WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
WHITE PAPER:
In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.
WHITE PAPER:
This paper presents a broad overview of the major types of compliance required today. In addition, it considers an approach to compliance based on the network as a whole, rather than on specific devices or areas.
WHITE PAPER:
This infographic illustrates the necessity of integration between business and IT, as well as the fundamental disagreements that exist between the two groups.
WHITE PAPER:
Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
WHITE PAPER:
The goal of this white paper is to focus on the key issues involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.
WHITE PAPER:
This white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals.
WHITE PAPER:
B2B integration technology, offers powerful and complementary tools and services for seamless business integration and meeting the challenges of global collaboration.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
WHITE PAPER:
This white paper examines Dell's holistic solutions, bringing together implementation services, process improvement consulting and customized IT technology so caregivers have better information for better patient care.
