Enterprise IP Contact Centers White Papers

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Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Elevate the Employee Experience with ESG
sponsored by ServiceNow
WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

The Total Economic Impact™ Of KX Insights
sponsored by KX
WHITE PAPER: Read this paper to learn the total economic impact™ of KX Insights, which will identify the cost, benefit, flexibility, and risk factors that could affect your investment decision.
Posted: 15 Jun 2022 | Published: 15 Jun 2022

TOPICS:  IT Management
KX

11 Ways Infrastructure and Service Visibility Delivers Benefits Across IT
sponsored by ServiceNow
WHITE PAPER: This paper provides 11 examples of how ServiceNow®IT Operations Management (ITOM) Visibility and other ServiceNow applications provide a solid foundation by working together.
Posted: 06 Oct 2021 | Published: 06 Oct 2021

TOPICS:  IT Management
ServiceNow

Edge Computing: Powering Frictionless Retail
sponsored by Lumen and Intel
WHITE PAPER: Learn how Edge computing will transform how retail manages the exponential explosion of structured and unstructured data from the proliferation of retail Internet of Things (IoT) and mobile device capabilities.
Posted: 11 Jan 2022 | Published: 18 Nov 2021

TOPICS:  IT Management
Lumen and Intel

Cebu Pacific Air's Productivity Game Changer
sponsored by Slack
WHITE PAPER: Learn how Cebu Pacific Air improved operational efficiency and saved 114,000 hours a year.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

Forrester TEI Report on BigQuery and Looker - English (US)
sponsored by Google Cloud
WHITE PAPER: Learn about the cost savings and business benefits enabled by BigQuery and Looker.
Posted: 09 Jun 2023 | Published: 09 Jun 2023

TOPICS:  IT Management
Google Cloud

The NBA & WNBA manage complexity associated with the 2020 season
sponsored by ServiceNow
WHITE PAPER: This paper explains how the NBA & WNBA were able to create and integrate nine customized workflows to screen, track, and grant tiered access for all the players and staff with the help of ServiceNow.
Posted: 02 Jun 2021 | Published: 02 Jun 2021

TOPICS:  IT Management
ServiceNow