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Computer Telephony Reports

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Computer Weekly – 4 April 2023: Revitalising UK digital government sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, as the UK plummets down the international rankings for digital government, can its £400m identity system revitalise the UK's digital strategy? Read the issue now. Posted: 03 Apr 2023 \| Published: 04 Apr 2023 TOPICS: CIOs \| Data Storage \| Environmental Compliance \| Environmental Standards \| Financial Services \| Financial Systems \| Governments \| Identity Management \| IT Management \| Storage Architectures \| Storage Hardware \| Storage Infrastructure \| Storage Management

Computer Weekly – 19 December 2023: The ransomware threat to UK critical infrastructure sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We also examine how AI tools are helping to enhance cloud security. Read the issue now. Posted: 18 Dec 2023 \| Published: 19 Dec 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Cloud Security \| Collaboration \| Collaborative Applications Software \| Cybersecurity \| eCommerce \| eCommerce Software \| Hackers \| IT Management \| IT Systems \| IT Workforce \| Office Equipment and Supplies \| Print Management \| Printers \| Remote Offices \| Remote Users \| Workflow Software \| Workforce Management Software \| Workforce Planning

Trend Watch: CIO trends sponsored by TechTarget ComputerWeekly.com EZINE: In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at predictions for 2023, how the Australian Red Cross managed a donation surge, Mondelez's digital transformation and Singapore's public sector IT strategy. Posted: 19 Jan 2023 \| Published: 19 Jan 2023 TOPICS: CIOs \| IT Infrastructure \| IT Management \| IT Service Management \| IT Spending \| Management of Change \| Management Training

Computer Weekly – 8 August 2023: How to improve developer productivity sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now. Posted: 04 Aug 2023 \| Published: 08 Aug 2023 TOPICS: Careers \| CIOs \| Cloud Computing \| Cloud Management \| IT Management \| IT Managers \| IT Workforce \| Software Development Life-Cycles \| Software Development Methodologies \| Software Development Tools \| Software Engineers \| Software Testing \| Work Environment \| Workforce Planning

Boost Your Team's Output: 5 Key Productivity Hacks sponsored by Slack WHITE PAPER: Eliminate productivity blockers and uncover five best practices for streamlining and automating your team's workflows. Posted: 20 Nov 2023 \| Published: 20 Nov 2023 TOPICS: IT Management

Unlock Endless Possibilities with Easy to Use AI Tools sponsored by Slack WHITE PAPER: Enable smarter and more secure collaboration with simple access to AI-powered time-savers. Posted: 20 Dec 2023 \| Published: 20 Dec 2023 TOPICS: IT Management

MicroScope – January 2023: Channel themes for 2023 sponsored by MicroScope EZINE: In this month's ezine, we provide a guide to the main areas of focus for the channel in the year ahead and look at what makes a good partner incentive programme. Posted: 09 Jan 2023 \| Published: 09 Jan 2023 TOPICS: Channel Management \| Environmental Compliance \| Incentive Management \| IT Management \| IT Services \| IT Systems \| Managed Security Services \| Managed Security Services Providers \| Partnerships

A Dynamic, AI-powered Approach for Employee Growth and Development that Improves Retention sponsored by ServiceNow WHITE PAPER: Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention. Posted: 17 Nov 2023 \| Published: 17 Nov 2023 TOPICS: IT Management

Computer Telephony Reports